Question: If I have my vehicle serviced by Mitsiland during the warranty period can the manufacturer refuse to honour the warranty?

Answer: NO, a general obligation to have the vehicle maintained within the authorised network during such a period would deprive consumers of their right to choose to have their vehicle maintained by an independent repairer and it would prevent such repairers from competing effectively with the authorised network. Commission Regulation (EC) No1400/2002 Explanatory brochure.



Question: What is block exemption?

Answer:

• It’s a European directive.
• Its aim is to regulate the manner in which the motor industry operates within Europe.
• A key objective is to increase competition within the motor industry for the benefit of consumers.
• This means giving independent garages greater opportunity to work on vehicles covered by manufacturer’s warranty.
  
  
  

Answer:

• Service schedule / frequency adhered to.
• Service book should be stamped / marked with date & mileage
• Invoice to support work done.
• Copy of service schedule to be provided.
• Invoice showing genuine or suitable parts used.
  
  
  

Question: Do you charge for collection and delivery?

Answer: collection and delivery is free of charge

Question: What warranty do you offer?

Answer: we offer a minimum of 12 month warranty on all parts used, some items carry a 2 year warranty

Question: Are we able to carry out warranty work?

Answer: we are unable to carry out warranty work because we are not a official Mitsubishi service centre

Question: Why are you so much cheaper than the main dealers ?

Answer: we do not have the same overheads as the maindealers and we are not tied into any complicated contracts with suppliers, this gives us the freedom to negotiate better discounts and we pass on those discounts to our customers