Mitsiland
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Transparency, Trust & Compliance

Mitsiland Legal Policies & Customer Rights

Learn about our privacy commitments, cookie use, refund terms, and other important information regarding your experience with Mitsiland.

Returns & Refunds Policy

General Note

  • This policy applies to service cancellations only. Mitsiland does not offer refunds on completed services.
  • No refunds are provided once diagnostic, repair, or maintenance work has commenced.
  • This policy does not affect your statutory rights relating to defective workmanship or unresolved issues.
  • Proof of booking or receipt is required to make a cancellation request.

Right to Cancel

    You have the right to cancel all or part of a booking or service request within 14 days of confirmation, provided that no work has begun and no parts have been ordered.

    To cancel a booking:

  • 📞 Call us directly on 0161 320 7788
  • 📧 Or email service@mitsiland.co.uk

    • Include the following in your cancellation request:

  • Your full name
  • Contact number and email
  • Vehicle registration
  • Date of your booking

    • ⚠️ Please note:

  • Cancellations made less than 24 hours before the scheduled service may be subject to a short-notice fee, especially if parts have been reserved.
  • Refunds are not provided for completed services under any circumstance, but we are happy to investigate and rectify any service concerns.

    • Thank you for your understanding and cooperation.

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